FAQs
Find Answers to Common Flooring Queries
How long does carpet installation take?
Carpet installation typically takes 4–8 hours for an average home, depending on the size of the area and the complexity of the job. Smaller rooms can often be completed in 1–2 hours, while whole-home installations may take a full day.
Factors that can affect installation time include:
Room size & layout – Larger or irregularly shaped rooms take longer.
Furniture removal – Clearing the space beforehand speeds up the process.
Subfloor preparation – Any repairs, leveling, or old carpet removal adds extra time.
Carpet type – Some carpets require additional stretching or seam work.
In most cases, you can walk on your newly installed carpet almost immediately once the installation is complete.
Do you offer warranties?
Yes, we absolutely stand behind the quality of both our flooring products and our installation workmanship. The specific warranty details will include the manufacturer’s product warranty and our separate labor warranty, both of which your specialist will fully review with you during the quotation process.
Do you remove old flooring?
Yes, the comprehensive service we offer includes the complete removal and responsible disposal of any existing flooring materials, whether it is carpet, tile, or wood. We always ensure the subfloor is thoroughly prepared and clean before proceeding with the installation of your new materials, and this step is fully itemized in your project quote.
Can you work on both commercial and residential projects?
Yes, we have extensive experience serving both residential homeowners and commercial clients with diverse flooring needs. Our teams are equipped to handle everything from minor repairs and single-room home renovations to large-scale commercial installations for offices, retail stores, and property developments.
Do you provide free quotes?
We are pleased to offer all potential clients a free, no-obligation quotation for their flooring project. We can provide an initial cost estimate based on your provided measurements, which will be followed by a precise, on-site measurement and consultation to confirm the final project cost.
How do I choose the right carpet or flooring for my space?
Choosing the right material requires considering the area’s traffic level, its function, and your specific aesthetic goals and budget requirements. We provide personalized consultations to guide you through our durable options, such as hardwood, laminate, tile, and carpet, ensuring you select the ideal product for your unique space.
Are your installers certified?
Absolutely; all members of our installation teams are highly skilled, fully trained, and professionally certified tradespeople. They adhere to the highest industry standards for quality, efficiency, and safety, and our company maintains all necessary licensing and insurance.
Can you schedule installation around business hours?
Yes, we understand the importance of maintaining business operations and prioritize minimizing any potential disruption for our commercial clients. We are happy to discuss and arrange installation during off-peak hours, such as evenings or weekends, to best suit your operating schedule.
What types of flooring do you install?
We install a wide range of flooring types including carpet, vinyl, laminate, timber, and hybrid options. Whether you’re updating a single room or an entire property, our experienced team can handle any style or material.
How do I prepare my space for installation?
Before installation day, we recommend clearing the area of furniture and personal items. If needed, we can assist with moving large pieces. We’ll also inspect the subfloor to ensure it’s clean, level, and ready for your new flooring.
Do you handle floor leveling or subfloor repairs?
Yes. If your subfloor needs leveling, repairs, or moisture treatment, our team can take care of that before installation to ensure a smooth, long-lasting finish.
Can you install flooring in high-traffic or moisture-prone areas?
Absolutely. We have specialized products and installation techniques suited for areas like kitchens, bathrooms, hallways, and commercial spaces where durability and moisture resistance are key.
How long does the installation process take?
The duration depends on the size of the area and the type of flooring, but most installations are completed within one to two days. We’ll provide an estimated timeline during your quote and keep you updated throughout the process.
Do you clean up after the installation?
Yes, we always leave your space clean and tidy. Our team removes all installation debris and, if arranged, your old flooring—so you can enjoy your new floors right away.
How do I care for my new flooring after installation?
Proper maintenance depends on the type of flooring you’ve chosen. Generally, we recommend regular vacuuming or sweeping, prompt cleaning of spills, and using floor-safe cleaning products. We’ll provide specific aftercare instructions tailored to your flooring type once installation is complete.
When can I start cleaning my new floors?
You can begin light cleaning 24 hours after installation, allowing adhesives or finishes to fully set. For deep cleaning or moving heavy furniture back into place, we recommend waiting 48–72 hours to avoid damage.
Do you offer maintenance or cleaning services?
Yes. We provide ongoing maintenance and professional cleaning services to help extend the life and appearance of your flooring. Whether it’s a routine refresh or a deep clean, our team can assist.
How can I protect my flooring from damage?
To keep your floors looking their best, use protective pads under furniture, avoid dragging heavy items, and place mats at entryways to catch dirt and moisture. For carpets, regular vacuuming and periodic steam cleaning can greatly prolong their lifespan.
What should I do if my flooring gets damaged?
If you notice any damage, contact us as soon as possible. We can assess the issue and recommend repairs or replacements under your warranty or provide professional restoration options.
Are your floors covered by an aftercare or maintenance warranty?
Yes. In addition to our workmanship guarantee, many of our flooring products come with manufacturer-backed aftercare warranties. These cover issues such as wear, fading, or structural defects when properly maintained.
Who are your flooring suppliers?
We work with a trusted network of leading international flooring manufacturers, known for their quality, durability, and style. Our partnerships allow us to offer a wide selection of premium carpets, vinyl, laminate, hybrid, and timber flooring options to suit every space and budget.
How do you choose your suppliers?
We carefully select suppliers based on their product quality, sustainability practices, warranty support, and reliability. Every brand we partner with is thoroughly vetted to ensure consistent standards that align with our commitment to excellence.
Do your suppliers offer warranties on their products?
Yes. All our suppliers provide manufacturer warranties, which cover product defects, wear, and performance. We’ll walk you through the warranty details for your chosen product before installation.
Can I request a specific brand or product line?
Absolutely. If you have a preferred flooring brand or product in mind, let us know. We can source specific materials or recommend comparable alternatives that meet your design and budget goals.
Do you work with designers, builders, or contractors?
Yes, we regularly collaborate with interior designers, builders, architects, and property managers on both residential and commercial projects. Our team provides reliable installation services and coordinated scheduling to keep your project running smoothly.
How can I become a partner or supplier?
We’re always open to building strong, mutually beneficial partnerships. If you’re a flooring supplier, builder, or design professional, get in touch with our team to discuss partnership opportunities and how we can work together.
Do you handle both commercial and residential flooring projects?
Yes. We provide professional flooring solutions for both residential and commercial properties — from private homes and apartments to offices, retail stores, schools, and hospitality venues.
How do commercial flooring projects differ from residential ones?
Commercial projects typically require more durable materials, larger-scale planning, and coordination with builders or facility managers. Residential projects, on the other hand, focus on style, comfort, and personal preferences. Our team is experienced in managing both types with precision and care.
Can you work outside of normal business hours for commercial installations?
Absolutely. We understand the need to minimise disruption to your business operations, so we can schedule installations during evenings, weekends, or downtime to suit your schedule.
Do you offer customised flooring solutions for unique spaces?
Yes. Whether it’s a designer feature floor for a home renovation or heavy-duty flooring for high-traffic commercial areas, we provide tailored solutions to match your vision, budget, and functional needs.
Are your flooring products suitable for high-traffic areas?
Yes. We offer a range of commercial-grade materials designed for durability, easy maintenance, and long-term performance in high-traffic environments such as offices, retail spaces, and schools.
Can you assist with large-scale or multi-site projects?
Definitely. Our team is equipped to manage large-scale and multi-site installations, coordinating logistics, materials, and scheduling to ensure consistency and efficiency across every location.
Still Have Questions?
Can’t find the answer you’re looking for? Our friendly team is here to help with any questions about your flooring project.